Senior Manager – Warehouse, Inventory Logistics & Planning (WILP)

About the Role

We are seeking an experienced Senior Manager – WILP to build and lead Humanoid’s global Warehouse, Inventory, Logistics and Planning function, enabling scalable, reliable and cost‑efficient operations across London, Boston and Vancouver.

What You’ll Do

Strategy and leadership

• Define and own the Supply Chain and Logistics strategy for the Business, aligned with company strategy.
• Build the operating model, governance, KPIs and cadence for warehouse, inventory, logistics and planning
• Lead, coach, and develop a team of WILP managers. Foster an environment of continuous learning and development.
• Support the WILP teams across regional sites.
• Set OKRs, KPIs, and performance expectations.
• Foster a high‑performance, collaborative, curious and continuous‑improvement culture.
• Decisive and data driven, able to make priority calls under pressure.
• Confident communicator with customers and executives, keeps promises and raises risks early.
• This role operates in a high‑complexity robotics supply chain with multi‑tier suppliers, long lead times, export controls, make-to-order, and engineer‑to‑order flows.
• Ensure compliance with safety, environmental and regulatory standards across all WILP operations.
• Act as deputy for the Global Head of Supply Chain & Logistics when required.

Planning and order fulfilment

• Build a rigorous scheduling process for make to order, assemble to order and configure to order flows, including one piece flow where feasible.
• Run daily and weekly tier meetings to manage exceptions, shortages, and expedites, ensuring clear root‑cause analysis and corrective actions.
• Lead the available to promise and capable to promise process, including project slotting and allocations during shortages.
• Ensure export compliance, documentation accuracy and clean handover to carriers and customs partners.

Warehouse and Inventory

• Develop and maintain inventory management processes to optimise warehouse operations.
• Oversee and execute inventory counts, reconciliation, and audits.
• Monitor and manage stock levels to meet customer demands and avoid overstock or shortages.
• Collaborate with cross-functional teams to improve inventory processes and accuracy.
• Lead and mentor the WILP teams at group and operational levels to achieve department goals.
• Maintain a clean, organised, and safe warehouse environment.

Logistics & Supplier /  Customer focus

• Define and manage the distribution network for scale and mass deliveries, including central DCs, regional DCs and cross docks.
• Select and manage 3PLs (and potentially 4PLs), carriers and freight forwarders with clear SLAs and quarterly performance reviews.
• Implement transportation management, route optimisation and consolidation rules that protect OTIF and cost.
• Strong understanding of Incoterms and global trade compliance.
• Good understanding of logistics processes across the Americas, UK, and Europe.
• Ensure warehouse processes, WMS usage, inventory accuracy and cycle counting reach Group standards.
• Build fulfilment playbooks for panel builders and system integrators, including call off models, kitting, pre assembly and sequenced deliveries to site.
• Create a proactive milestone tracking and communication model that gives customers crystal clear ETAs and risks.
• Agree service level agreements by customer segment, including OTIF targets, lead time windows and communication rules.

We’re Looking For:

• 10+ years of direct Warehouse, Inventory, Logistics & Planning experience, ideally in manufacturing, robotics, technology, aero / defence, automotive or FMCG. 
• Proven experience establishing or scaling direct WILP functions.
• Degree in Business, International Supply Chain & Procurement Management, Engineering, or related field.
• CIPS (MCIPS) Level 5 or equivalent; APICS CPIM desirable.
• Strong understanding of contract law, commercial terms, and negotiation frameworks.
• Awareness of export controls (including EAR) relevant to robotics and technology.
• Proficiency in Google Workspace, Slack, and database management.
• Hands-on experience with ERP (for example SAP S4HANA), APS, WMS, TMS and analytics tools such as Power BI.
• Proven success serving project based or engineer to order customers.
• Proven leadership of multi‑site or multi‑region operations and external logistics partners
• Expertise in S&OP, master scheduling, MRP and inventory optimisation.
• Strong analytical, numerical, and planning capabilities.
• Excellent negotiation, influencing, and stakeholder‑management skills.
• Ability to work cross‑functionally in a fast‑paced, engineering‑driven environment.
• Highly organised, adaptable, and able to manage shifting priorities.
• Professional, motivated, and able to operate autonomously and within teams.